PayPal, Postal Order, Bankers Draft, Personal cheque, Credit card.
Delivery information
Every item we list on www.completedistribution.eu is for the UK as our postage costs are for UK mainland delivery unless otherwise stated.
Contact information
If you buy an item – We need your contact numbers for the delivery driver. For enquiries on any of our items we can be contacted. Unit 1 & 2 Castings Road
Middlefield Industrial Estate
Falkirk
Stirlingshire
FK2 9HQ
Office Hours
8:30am-5pm Mon-Fri
10am-4pm Sat
12pm-4pm Sun
Tel: 01324 619891
Fax: 01324 632921
Email: shop@completedistribution.eu
Delivery Of Goods
The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods. Delivery may be affected in one or more instalments. Changes to the delivery address made by the purchaser after the goods have been handed to the delivery company will incur an additional charge of £20.00.
If an item on a delivery is damaged, make a note of the damaged item on the delivery paperwork and email returns@completedistribution.eu with the details. Do not refuse the delivery unless every item is damaged. If you refuse a delivery with any undamaged items on it you will be charged for the return and the redelivery of those items. For large pallet deliveries please be aware that the costs will be considerably higher than the fee you are charged for delivery.
The delivery drivers are not insured to take their vehicles on roads other than public highways. If you live in a remote location and your home is not on a public road, e.g. if you live at the end of a farm track, then the driver will deliver the goods to the end of the public road only. You accept this when placing your order and if you refuse the delivery because of the driver cannot drop at your door then you will be charged the actual delivery costs and collection fees. (This will apply to large, bulky item orders arriving on pallets like bathroom suites or shower enclosures. Smaller parcels can be usually delivered on foot by the driver.)
Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. Do not arrange for a plumber to install the items until after they have been delivered and checked for discrepancies and to make sure they are undamaged.
If for any reason expected delivery will exceed 14 days from the date of receipt of order the customer will be informed and given the opportunity to cancel the order.
In certain circumstances where large bulky items are being ordered for delivery to very remote locations (such as Scottish Islands) there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or cancelling your order.
The drivers may be prepared to assist with moving the items into the property but this is entirely at their discretion, they are not obliged to do this.
The delivery will be made by a single driver, so if the items you have ordered are heavy please ensure that an able bodied person is available to assist the driver with the carrying. For Health and Safety reasons the driver cannot carry heavy items on his own.
Without prejudice to the statutory rights afforded to consumers under Scottish law, www.completedistribution.eu accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, draught, fire, legislation or other factors outside its control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered.
In such cases www.completedistribution.eu LTD will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from www.completedistribution.eu LTD with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment.
Returns Policy - Returns Form & Returns Number
Returns must be made with a completed returns form. These can be obtained from the website if you cannot find one in the box with your delivery.
You must email returns@completedistribution.eu and request a returns number so that we know to expect your return.
You agree that if you send a return to us without a returns form and returns number you will pay a £20 administration fee to cover the extra work involved in processing your return.
Returns Policy - Faulty Goods
All products supplied by Complete Distribution come with a minimum 12 month retailer’s guarantee. Any guarantee periods longer than this quoted on the website for particular products are provided by the manufacturer and are not in any way endorsed or backed by Complete Distribution. We pass on manufacturers warranties in good faith but we do not endorse them and they form no part of your contract with Complete Distribution. For the avoidance of doubt if the manufacturer becomes insolvent you accept that the additional guarantee is lost.
In many cases the manufacturers provide an after sales team of engineers who will come out and fix any problems that you may have with their products. If such a service exists we will provide you with the telephone number of the manufacturers after sales team and to speed up the process you can make the necessary arrangements directly with them. In the event that you are not satisfied with the service they provide then please contact us and we will endeavour to resolve any problems for you.
We will arrange for a repair or refund the cost of the goods and the delivery charge for all faulty goods notified to us within 12 months of delivery.
Please contact returns@completedistribution.eu to discuss any problems.
All returns are tested and if the item proves not to be faulty when tested then only the product value will be refunded. You will be charged the actual cost of the delivery and the collection.
For large pallet deliveries please be aware that the actual costs will be considerably higher than those you were originally charged for delivery. Examples of Actual Delivery Costs If the product has been installed and used for an extended period of time and no fault is found you will not be refunded and the product will be returned to you.
Returns Policy Checking Deliveries for Shortages Notifying Complete Distribution
You agree to examine the delivery and report any missing items within 7 days of delivery. We will not accept liability for any shortages if they are not reported within this period.
Checking Goods for Carrier Damage & Notifying Complete Distribution
(Please note that the following applies to carrier damage, which should be visible from external damage to the packaging. It does not apply to faulty goods, you are allowed a reasonable period to examine goods for faults after delivery)
For small item deliveries that arrive with carriers you agree to open all boxes and thoroughly check the goods for damage as soon as possible and notify us of any damage within 3 days of the delivery. If the package looks damaged then sign the paperwork with the word "damaged" but please be aware APC and Palletways will not wait for you to check the items thoroughly. If we are not notified of damage within 3 days we are unable to claim from either the manufacturer or the carrier. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 3 days.
For bulky deliveries that arrive on pallets you agree to check the goods for visible transit damage before signing the driver’s delivery note. If you sign for the goods, even if you write the words "Unchecked" or similar on the delivery note, then you are accepting that the goods arrived without obvious external damage to the packaging and later claims for carrier damage will not be considered. If the driver refuses to wait while you check the goods then you must refuse to accept the delivery and email returns@completedistribution.eu with the details as soon as possible.
If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You agree to indemnify us in full for any losses we suffer as a result of you accepting goods and signing a delivery note without checking the goods for carrier damage.
Returns Policy - Changed Your Mind
If you change your mind about the product when you receive it, you have 14 working days after delivery to inform us that you would like to return the item for a refund
It is your responsibility to ensure that returned goods reach us in good condition. They should be well packed and sent to:
Complete Distribution - Returns
Units 1-2
Castings Road
Middlefield Industrial Estate
Falkirk
Stirlingshire
FK2 9HQ
For large pallet deliveries please be aware that the costs to send them back will be considerably higher than the standard the price you were originally charged for delivery.
We suggest that you take out carrier insurance on any items you send back to us.
PLEASE DO NOT WRITE OUR ADDRESS OR ANYTHING ELSE ALL OVER THE PRODUCT PACKAGING AS THIS COULD INVALIDATE YOUR RETURN AND YOU MAY NOT BE REFUNDED.
To obtain a returns number please email: returns@completedistribution.eu or phone 01324 619 891
The Consumer Protection (Distance Selling) Regulations 2000 / Returns Since 31 October 2000 UK consumers now have the right to cancel their order within a "cooling off period", this "cooling off period" is for 14 working days starting the day after delivery. Cancellation must either be in the form of facsimile, email or letter and sent to our address as listed on the contact page of this site. If you cancel your order under these provisions then you will be responsible for returning the goods to us in good condition or alternatively you will be responsible for our costs in recovering the goods. You must make sure the goods remain undamaged and unused.
